Inquiries, feature requests, and bug reports
Category: Beginner's Guide > Support
Original URL: https://help.social-dog.net/ja/guide/support/inquiry
If you have any problems or requests while using SocialDog, please feel free to contact us via the support form . We also accept inquiries regarding the following topics:
- Consultation regarding data acquisition
- Retrieving past data prior to SocialDog registration
- Campaign winner selection (we may be able to handle complex selection criteria)
- Social listening data such as posts and reviews.
- Suggestions for adding or improving features
- Feedback such as "I want this feature" or "I want this to be easier to use"
- Bug Report
- Request for investigation regarding malfunctions and errors
Regarding support methods and response times
- Email support We usually reply within one business day.
- Chat support If you are in a hurry, please also use "SocialDog AI Customer Support" in the lower right corner of the screen.
- For specific consultations regarding the introduction and utilization of online meetings (for corporate clients) , we also offer online meeting support as needed. If you require this service, please let us know via the form.
Regarding our closing days
Our support desk will be closed during the following period. Please note that responses to inquiries will be provided on the next business day or later.
- Saturdays, Sundays, and public holidays
- Long holidays (Golden Week, summer holidays, New Year's holidays)
- Temporary Closure